Shipping policy

Thank you for shopping with Misspeppermint. This Shipping Policy explains our order processing, shipping, and delivery procedures for purchases made through www.misspeppermint.com.

Shipping Destinations

Misspeppermint currently ships to addresses within the United States.

Available shipping methods and any applicable shipping charges will be displayed at checkout before you complete your purchase.

Order Cut-Off Time

Our daily order cut-off time is:

12:00 AM Central Time (CT)

Orders are processed on business days, Monday through Friday, excluding applicable public holidays.

Orders received outside our processing schedule will begin processing on the next business day.

Processing Time

Orders are generally processed within:

1–3 business days

Processing days: Monday through Friday

Processing time begins after your order has been successfully placed and payment has been authorized.

Processing includes order verification, preparation, packaging, and preparing the shipment for the carrier.

Processing time does not include transit time.

Transit Time

After your order has been processed and handed over to the shipping carrier, the estimated transit time is:

6–9 business days

Shipping days: Monday through Friday

Transit time refers to the estimated time required for the carrier to deliver your package after receiving it.

Weekends and applicable public holidays are not counted as business days.

Estimated Total Delivery Time

Our estimated total delivery timeframe is:

7–12 business days

This consists of:

Processing Time: 1–3 business days
Transit Time: 6–9 business days
Total Estimated Delivery Time: 7–12 business days

Please note that these are estimated delivery times and are not guaranteed. Carrier delays, severe weather, public holidays, transportation disruptions, or other circumstances outside our reasonable control may affect delivery.

Business Days

For purposes of this Shipping Policy, our standard business days are:

Monday through Friday

Saturdays, Sundays, and applicable public holidays are not counted as business days for our standard processing and shipping estimates.

Shipping Costs

Shipping costs, if applicable, will be clearly displayed during checkout before payment is completed.

If we offer free shipping or other shipping promotions, the applicable terms and eligibility requirements will be displayed on our website or during checkout.

You will be able to review your shipping charges before completing your order.

Order Confirmation

After successfully placing your order, you should receive an order confirmation at the email address provided during checkout.

Please review your order information carefully, including:

  • Products ordered

  • Recipient name

  • Shipping address

  • Contact information

  • Order total

If you notice an error, please contact us at info@misspeppermint.com as soon as possible.

Shipping Confirmation and Tracking

Once your order has been shipped and tracking information is available, you may receive a shipping confirmation email containing your tracking information.

Please allow reasonable time for the carrier's tracking system to update after your package has been handed over to the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please verify your:

  • Recipient name

  • Street address

  • Apartment or unit number, if applicable

  • City

  • State

  • ZIP code

  • Contact information

If you discover an error after placing your order, contact info@misspeppermint.com as soon as possible.

We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been shipped.

Delivery Delays

Although our normal estimated delivery timeframe is 7–12 business days, delays may occasionally occur due to:

  • Carrier delays

  • Severe weather

  • Public holidays

  • High shipping volumes

  • Transportation disruptions

  • Incorrect or incomplete shipping addresses

  • Other circumstances outside our reasonable control

If your order is significantly delayed beyond the estimated delivery timeframe, please contact us for assistance.

Lost or Missing Packages

If your package has not arrived within the estimated delivery timeframe or tracking information indicates an unusual delay, please contact:

info@misspeppermint.com

Please provide your:

  • Order number

  • Shipping address

  • Tracking number, if available

  • Description of the delivery issue

We will review the available information and assist you with the appropriate next steps.

Packages Marked as Delivered

If the carrier's tracking information shows that your package has been delivered but you cannot locate it, please:

  • Check around your delivery location

  • Check with household members or neighbors

  • Review any carrier delivery notices

  • Verify the shipping address on your order

  • Contact the applicable shipping carrier where appropriate

If you are still unable to locate your package, please contact us for assistance.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us at info@misspeppermint.com.

Please provide your order number, a description of the issue, and clear photographs of the product and packaging where applicable.

We will review the issue and provide an appropriate resolution in accordance with our Return Policy.

Order Changes and Cancellations

If you need to change your shipping address or cancel an order, please contact us as soon as possible at info@misspeppermint.com.

We will make reasonable efforts to accommodate requests before the order has been processed or shipped.

Once an order has been shipped, changes or cancellations may no longer be possible.

Contact Us

If you have questions regarding shipping, delivery, tracking, or an existing order, please contact us:

Store Name: Misspeppermint
Website: www.misspeppermint.com
Email: info@misspeppermint.com
Phone: +1 936-209-3267

Business Address:
4125 Tina Dr
Eagle Pass, TX 78852
United States