Refund policy

At Misspeppermint, we want our customers to feel confident when shopping with us. If you are not satisfied with your purchase, eligible products may be returned in accordance with the conditions described in this Return Policy.

30-Day Return Window

We accept eligible return requests within 30 days of delivery.

To request a return, please contact us at:

Email: info@misspeppermint.com

Please include your order number, the item you would like to return, and the reason for the return.

Return Eligibility

To be eligible for a return, the item must generally:

  • Be returned within 30 days of delivery
  • Be unused and unworn
  • Be in its original condition
  • Include original tags and packaging, where applicable
  • Show no signs of wear, washing, alteration, damage, or misuse after delivery
  • Include any accessories or components originally supplied with the product
  • Be accompanied by proof of purchase

We recommend reviewing product descriptions, sizing information, colors, and available options carefully before completing your purchase.

Non-Returnable Items

Returns may not be accepted for:

  • Items returned more than 30 days after delivery
  • Items that have been worn, washed, altered, used, or damaged after delivery
  • Items missing original tags or packaging where applicable
  • Items clearly marked as final sale or non-returnable before purchase, where permitted by applicable law
  • Certain opened or used products that cannot reasonably be returned for hygiene or safety reasons, where applicable

These restrictions do not limit any rights you may have under applicable law regarding damaged, defective, or incorrectly supplied products.

How to Start a Return

To request a return:

  1. Contact info@misspeppermint.com within 30 days of delivery.
  2. Provide your order number and identify the product you wish to return.
  3. Explain the reason for your return.
  4. Wait for our customer service team to review your request and provide return instructions.
  5. Package the approved return securely and follow the return instructions provided to you.

Please contact us before sending any product back.

Do not send a return to our business address unless our customer service team specifically confirms that it is the correct return destination.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible at info@misspeppermint.com.

Please provide:

  • Your order number
  • A description of the problem
  • Clear photographs of the affected product
  • Photographs of the packaging, where applicable

We will review the information and provide an appropriate resolution, which may include a replacement, return, or refund.

Return Shipping Costs

For eligible returns resulting from customer preference, such as a change of mind, ordering an incorrect size, or selecting the wrong product, the customer is generally responsible for the applicable return shipping costs.

If we confirm that an item was delivered damaged, defective, or incorrectly supplied, Misspeppermint will provide an appropriate resolution and cover reasonable return shipping costs where applicable.

The exact return instructions and applicable shipping arrangements will be provided after your return request has been reviewed.

Exchanges

If you would like to exchange an eligible product for another size or available item, please contact info@misspeppermint.com.

Exchange requests are subject to product availability.

If the requested replacement is unavailable, we may provide another appropriate option, such as returning the eligible item for a refund.

Refunds

After we receive and inspect an eligible returned product, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

The time required for an approved refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original Shipping Charges

For returns based on customer preference or change of mind, original shipping charges, if any, are generally non-refundable unless otherwise required by applicable law.

If an order qualifies for a refund because of a confirmed error on our part, we will provide the appropriate resolution based on the circumstances.

Sale and Promotional Items

Unless an item is clearly identified as final sale or non-returnable before purchase, eligible sale or promotional items may be returned subject to the conditions of this Return Policy.

Any special return restrictions applicable to a particular product or promotion should be displayed before purchase.

Order Cancellations

If you would like to cancel an order, please contact us at info@misspeppermint.com as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order has entered fulfillment or been shipped.

Once an order has been shipped, cancellation may no longer be possible. Eligible products may instead be returned after delivery in accordance with this Return Policy.

Contact Us

If you have questions about a return, exchange, damaged product, or refund, please contact us:

Store Name: Misspeppermint
Website: www.misspeppermint.com
Email: info@misspeppermint.com
Phone: +1 936-209-3267

Business Address:
4125 Tina Dr
Eagle Pass, TX 78852
United States